Ny side 1

3. Step by step service dialogue

When we meet users over the counter, we make some assumptions about their needs before they open their mouths. Now we have to form our net services to accomodate each user's integration level with the library.

We need each other						Local project development	Interactive Dynamic
Now I need the library 2.					Advanced search: subject, language, medium		Dynamic
Now I need the library 1.				VR Simple search Book order			Interactive
I am a member of the library			My Account. Routine tasks. Advice for me.				Interactive
I might join the library		Where is it? Conditions/rules. Information about services that interest me.					Interactive
I do not use the library	What service is this? Presentation. General information.						Interactive

Success factors

Each step assumes a distinctive user group in need of a distinctive dialogue level.
All user groups can have a dialogue with the library (Interactive), or make choices themselves (Dynamic)

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